Frequently Asked Questions
I'm experiencing difficulty exporting a report as a PDF. It doesn't seem to do anything. What am I missing?
More | POSTED: Aug 5th, 01:46 PM
What are the mobile device addresses for sending CBAS alarms?
More | POSTED: Aug 20th, 10:15 AM
Are your products EU (CE Mark-European Certification) listed?
More | POSTED: Mar 7th, 11:53 AM
Are your products UL listed?
More | POSTED: Mar 7th, 11:46 AM
What are MAC addresses and how are they used?
More | POSTED: Feb 12th, 04:03 PM
How do I find the MAC address of each device? (DDCs)
More | POSTED: Jan 10th, 01:22 PM
How do I convert CAD files to Visio file format?
More | POSTED: Dec 7th, 10:12 AM
How do you forward a Router to Multiple Controller Web Pages?
More | POSTED: Oct 27th, 09:16 AM
How do you Configure a Router?
More | POSTED: Oct 26th, 04:50 PM
What is Peer to Peer?
More | POSTED: Oct 26th, 04:18 PM
How do you program CBAS Access Control?
More | POSTED: Oct 26th, 11:15 AM
How do you delete a Database from a Controller?
More | POSTED: Oct 25th, 12:04 PM
How do you use Weekly Rotation Logic?
More | POSTED: Oct 25th, 12:01 PM
How does CBAS and Veris Hawkeye Meters correlate together?
More | POSTED: Oct 25th, 10:43 AM
What is Load Shedding?
More | POSTED: Oct 25th, 10:35 AM
What is a PID?
More | POSTED: Oct 9th, 04:41 PM
What is the PID rate change?
More | POSTED: Aug 31st, 11:52 AM
What is the Point Program Screen Description?
More | POSTED: Aug 31st, 11:52 AM
How do you open and close a Database?
More | POSTED: Aug 30th, 11:50 AM
What are some common troubleshooting techniques?
More | POSTED: Aug 30th, 11:50 AM
How does CBAS work with the Internet?
More | POSTED: Aug 30th, 11:50 AM
How do I start CBAS when Windows starts?
More | POSTED: Aug 30th, 11:49 AM
How can I play CBAS alarms through external speakers?
More | POSTED: Aug 30th, 11:49 AM
How do you program modbus channels?
More | POSTED: Aug 30th, 11:49 AM
How do I set up a network for use with CBAS?
More | POSTED: Aug 30th, 11:48 AM
What are display stats?
More | POSTED: Aug 30th, 11:47 AM
What are the types of meters and how do they work?
More | POSTED: Aug 30th, 11:47 AM
What is logic programming?
More | POSTED: Aug 30th, 11:47 AM
How do email alarms work?
More | POSTED: Aug 30th, 11:46 AM
How do you use the System Menu?
More | POSTED: Aug 30th, 11:46 AM
How do you backup the database?
More | POSTED: Aug 30th, 11:46 AM
What is password protection by operator management?
More | POSTED: Aug 30th, 11:45 AM
How does peer-to-peer work?
More | POSTED: Aug 30th, 11:45 AM
How do you use optimal start?
More | POSTED: Aug 30th, 11:45 AM
What are the types of analog points?
More | POSTED: Aug 30th, 11:44 AM
What are the types of binary points?
More | POSTED: Aug 30th, 11:44 AM
How do you set overtime schedule?
More | POSTED: Aug 30th, 11:44 AM
How do program graphics work?
More | POSTED: Aug 30th, 11:44 AM
How do you get a meter report?
More | POSTED: Aug 30th, 11:43 AM
How do reports work?
More | POSTED: Aug 29th, 11:43 AM
How do you backup your database?
More | POSTED: Aug 29th, 11:42 AM
How does adaptive optimal start work?
More | POSTED: Aug 29th, 11:42 AM
What are point sub-systems?
More | POSTED: Aug 29th, 11:42 AM
How do you add a point controller?
More | POSTED: Aug 29th, 11:41 AM
What are soft points?
More | POSTED: Aug 29th, 11:41 AM
What are hardware points?
More | POSTED: Aug 29th, 11:41 AM
What is engineering?
More | POSTED: Aug 29th, 11:41 AM
What are points?
More | POSTED: Aug 29th, 11:40 AM
How do you create a BASNet template?
More | POSTED: Aug 29th, 11:40 AM
How do you select templates?
More | POSTED: Aug 29th, 11:40 AM
What are templates?
More | POSTED: Aug 29th, 11:40 AM
How do you remove a controller?
More | POSTED: Aug 29th, 11:39 AM
How do you Add a Controller?
More | POSTED: Aug 29th, 11:39 AM
How do you remove a channel?
More | POSTED: Aug 29th, 11:39 AM
How do you add a BASNet RS-485 over TCP/IP channel?
More | POSTED: Aug 29th, 11:39 AM
How do you add a channel?
More | POSTED: Aug 29th, 11:39 AM
Are there any Visio BAS graphics?
More | POSTED: Aug 29th, 11:38 AM
How do you view the graphics library?
More | POSTED: Aug 29th, 11:38 AM
How do you use graphics view?
More | POSTED: Aug 29th, 11:38 AM
How do you use the points view?
More | POSTED: Aug 29th, 11:38 AM
How do you use the controller view?
More | POSTED: Aug 29th, 11:37 AM
What is the channel view?
More | POSTED: Aug 29th, 11:37 AM
What is the hardware view?
More | POSTED: Aug 29th, 11:37 AM
How do you use the text view?
More | POSTED: Aug 28th, 11:36 AM
How do you create a new database?
More | POSTED: Aug 28th, 11:36 AM
How do you view the database?
More | POSTED: Aug 28th, 11:33 AM
What are the different modes in CBAS?
More | POSTED: Aug 28th, 11:33 AM
How do I send CBAS Alarms to a Nextel Phone?
More | POSTED: Oct 27th, 11:32 AM
What's so different about CBAS?
More | POSTED: Oct 27th, 11:32 AM
What are some of the advantages of using Internet protocols (TCP/IP) instead of BAS-specific protocols such as BACnet, LonWorks?
More | POSTED: Oct 27th, 11:31 AM
Is it safe to put a CBAS system on my LAN?
More | POSTED: Sep 21st, 11:28 AM
What is a WorldSTAT?
More | POSTED: Sep 10th, 11:29 AM
When will my package arrive?
More | POSTED: Sep 10th, 11:29 AM
What are Physical Properties of HCFCs and HFCs?
More | POSTED: Sep 2nd, 11:26 AM
I've heard that paint fumes can damage carbon dioxide sensors. Is this so?
More | POSTED: Sep 2nd, 11:26 AM
Demand based Ventilation: What is it? Why do it?
More | POSTED: Sep 2nd, 11:25 AM
What's Controlling Your Ventilation?
More | POSTED: Sep 2nd, 11:24 AM
Did you know that the calibration of carbon dioxide sensors is affected by changes in altitude?
More | POSTED: Sep 2nd, 11:24 AM
I need to monitor AHU supply and return temperatures for air, hot water, and chilled water in an equipment room with my BAS (RTD or thermistor inputs), and also provide local display. Is there a way to do this without using multiple sensors or more?
More | POSTED: Sep 2nd, 11:23 AM
The Truth About Thermistors
More | POSTED: Sep 2nd, 11:23 AM
What relative humidity (RH) level is best for building occupants?
More | POSTED: Sep 2nd, 11:22 AM
Can you tell me more about Sensing And Controlling Humidity?
More | POSTED: Sep 2nd, 11:21 AM
How do I Range Calibration of RTD Transmitters?
More | POSTED: Sep 2nd, 11:21 AM
How do I contact Computrols' management?
More | POSTED: Aug 24th, 11:17 AM
How do I Configure a Router for CBAS?
More | POSTED: Aug 18th, 11:16 AM
Do you have addresses of HVAC Trade Associations?
More | POSTED: Aug 18th, 11:16 AM
How do I Install RAID?
More | POSTED: Aug 18th, 11:15 AM
Is XML an Emerging Internet Protocol?
More | POSTED: Aug 13th, 11:15 AM
Restoring a Database from Backup
More | POSTED: Aug 11th, 11:13 AM
Fire Systems - what do they do?
More | POSTED: Aug 11th, 11:13 AM
Installing Dongle Drivers
More | POSTED: Aug 11th, 11:13 AM
How do I backup my Database?
More | POSTED: Aug 11th, 11:12 AM
How do I contact Computrols Technical Support?
More | POSTED: Aug 11th, 11:12 AM
How do I add a User/Password in CBAS?
More | POSTED: Aug 11th, 11:11 AM
How do I Address an AC1?
More | POSTED: Aug 11th, 11:11 AM
How do I execute a RAID Recovery in CBAS computers?
More | POSTED: Aug 11th, 11:10 AM
How can I disable the APIPA feature in Windows 98/ME/2000/XP/2003 because Network Adapter will not Release/Renew IP Address?
More | POSTED: Aug 11th, 11:10 AM
How do I create a CBAS Desktop Icons?
More | POSTED: Aug 11th, 11:10 AM
What file folder label format do I use to printing CBAS wire label?
More | POSTED: Aug 11th, 11:09 AM
My Runtime Point Logic is giving me wrong numbers, whats wrong?
More | POSTED: Aug 11th, 11:09 AM
How do I set up Windows to log on automatically?
More | POSTED: Aug 11th, 11:09 AM
How do I program Siebe Wall Stat?
More | POSTED: Aug 11th, 11:09 AM
How do I change user permissions in CBAS?
More | POSTED: Aug 11th, 11:08 AM
How do I use BOLD lines in text view modes?
More | POSTED: Aug 11th, 11:08 AM
How do I order my Logical Group Points?
More | POSTED: Aug 11th, 11:08 AM
Why would I need to scale a Database?
More | POSTED: Aug 11th, 11:08 AM
How do I scale a Database?
More | POSTED: Aug 11th, 11:07 AM
Why am I receiving History errors?
More | POSTED: Aug 11th, 11:07 AM
Why don't I have recent History reports on my GW?
More | POSTED: Aug 11th, 11:06 AM
Why can't I connect using PC Anywhere?
More | POSTED: Aug 11th, 11:06 AM
CBAS does not show up in Add/Remove Programs in windows. How do I remove it?
More | POSTED: Aug 11th, 11:06 AM
CBAS will not start because it cannot find HistoryServer.dll. How do I fix it?
More | POSTED: Aug 11th, 11:05 AM
How do I get graphics on my GW?
More | POSTED: Aug 11th, 11:05 AM
Why can't I view meter reports on the GW?
More | POSTED: Aug 11th, 11:04 AM
How do I address an AC2?
More | POSTED: Aug 11th, 11:04 AM
What do I do if my new controller will not communicate?
More | POSTED: Aug 11th, 11:03 AM
How do I create Holiday Schedules?
More | POSTED: Aug 11th, 11:03 AM
How do I change an Opto Controller to a Basnet TCP/IP controller?
More | POSTED: Aug 11th, 11:02 AM
What is the DDC1/C1 Voltage Input scale?
More | POSTED: Aug 11th, 11:01 AM
What ports do I need to forward if using a firewall?
More | POSTED: Aug 11th, 11:01 AM
Why won't my Computrols Commission program work?
More | POSTED: Aug 11th, 11:01 AM
How do I set the address on a DDC1/C1?
More | POSTED: Aug 11th, 11:00 AM
Why can't I add a blank VAV in CBAS?
More | POSTED: Aug 11th, 10:59 AM
How do I add a Siebe Display Stat to a VAV?
More | POSTED: Aug 11th, 10:59 AM
How do I send Email alarms from CBAS?
More | POSTED: Aug 11th, 10:57 AM
How do I set up Meters in CBAS?
More | POSTED: Aug 11th, 10:55 AM
What do I do if I forgot the username/password to my web controller?
More | POSTED: Aug 11th, 10:55 AM
How do I set up web weather points?
More | POSTED: Aug 11th, 10:53 AM
I get an Installshield error 1607 when installing CBAS 2.1.x. How do I fix this?
More | POSTED: Aug 11th, 10:52 AM
How do I return a defective item (RMA)?
More | POSTED: Aug 10th, 10:49 AM
How do I set up Email alarms using CBAS?
More | POSTED: Aug 9th, 10:47 AM
